Richard Hool Cars

1 The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2 Whose products do we offer ?

Richard Hool Cars are authorised & regulated by the Financial Conduct Authority (FCA) with a reference number 665094, for consumer credit purposes. We act as a credit broker, not as lender, for the introduction to a limited number of finance providers only for; Hire Purchase, Personal Contract Purchase (PCP), Our panel of Lenders, who may be able to finance your purchase are;  Northridge Finance - Fixed Rate / % of Balance Financed Commission Model We act as their agent for this introduction and not as your agent. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. You are under no obligation to make use of any financial product arranged by Richard Hool Cars. Other providers may offer similar products that may or may not meet your needs.

3 Which service will we provide you with:

We will review suitable finance products for you after we have assessed your needs for; Hire Purchase, Personal Contract Purchase (PCP). You are not obliged to agree with our recommendations or to make any purchase of a finance product. You may obtain free, unbiased guidance from the Money Advice Service at www.moneyadviceservice.org.uk or Your Impartial Guide to Car Finance at www.financingyourcar.org.uk.

4 What will you have to pay us for this service:

You will make no payment to us for the introduction to our panel of lenders, typically we receive a commission from the lender if you decide to enter into an agreement with them. You may ask us for details of such payments. Commission Arrangements % of Balance Financed Commission Model The Dealer will typically receive a commission for introducing you to the lender. This will be a percentage of the amount that you borrow. This means the more you borrow the more the Dealer is paid. The commission will be the same no matter the interest rate that you pay. If you ask the Dealer, they will tell you (in good time before the agreement is made) the amount of any commission they will earn from the lender.

5 Who regulates us ? 

Richard Hool Cars are directly authorised & regulated by the Financial Conduct Authority (FCA) with a reference number 665094, for consumer credit purposes.

6 What to do if you have a complaint: 

If you wish to register a complaint, please contact us; 
... In writing – Richard Hool Cars, 119 Ballylesson Road, Belfast, County Antrim, BT8 8JT 
... by phone – 02890 826066 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. www.financial-ombudsman.org.uk

7 The Data Protection Act

Richard Hool Cars is also governed by the Data Protection Act (2018). This ensures any information you give us is managed in a secure and confidential manner. This information may be passed to other groups or affiliated members including those company(s) detailed in Section 2 above. Without this information Richard Hool Cars is unable to process your order or enquiry. Under the Data Protection Act you may apply to have this information restricted or removed at any time by telling Richard Hool Cars via phone on 02890 826066 or in writing to Richard Hool Cars, 119 Ballylesson Road, Belfast, County Antrim, BT8 8JT.